Return - Refund - Cancellation Policy
Return & Refund Policy
At Manthan Solace, we take pride in delivering high-quality furniture and ensuring customer satisfaction. Each piece is crafted with precision and care, and we confirm every order verbally over a call before proceeding with manufacturing. Since our furniture is custom-made, we have specific guidelines regarding returns and refunds.
1. Order Confirmation & Manufacturing
Once an order is placed, our team will contact you to confirm the details verbally before starting the manufacturing process.
As all products are made to order, cancellations after confirmation will not be accepted.
2. Returns & Exchanges
Due to the custom nature of our products, we do not accept returns or exchanges unless the item is damaged during transit or there is a manufacturing defect.
If you receive a damaged or defective item, you must notify us within 48 hours of delivery with clear photos and videos.
3. Refund Policy
Refunds will only be processed if:
- The product is significantly damaged upon arrival.
- A wrong product was delivered.
- The issue is verified and approved by our team.If eligible, refunds will be issued to the original payment method within 7-10 business days.No refunds will be provided for minor variations in colour, texture, or size, as these are part of the handmade manufacturing process.
4. Cancellations
Orders cannot be canceled once confirmed over a call.
If a cancellation request is made before production begins, a partial refund may be considered, subject to processing fees.
5. Contact Us
If you have any concerns regarding your order, please reach out to us at:
📧 manthansolace@gmail.com
📞 9813645801 - Diksha Gupta
📞 9844558385 - Rishiraj Agarwal
We appreciate your trust in Manthan Solace and strive to deliver excellence in every piece we create.